To secure a booking, please submit your request via our contact form. Please ensure all your details are correct to guarantee that we can get in contact with you.
Within 48 hours of your event enquiry being sent, we will be in touch to confirm availability, and begin the ever exciting and creative process of curating the right package to suit you and your needs.
On finalising your order an invoice will be issued. You will have 3 days to pay a deposit of $100 which in turn secures your booking. This payment is not refundable but does come off of your invoice. In the instance that no payment is received by the due date, we will take it as a change of mind and open your items and services up to other families for their upcoming events. Sadly we cannot hold items or services for longer than these 3 days. Of course, life happens, and things can come up. If this is the case for you please don’t hesitate to reach out to discuss the matter and we will do our best to accommodate.
Yes. In order to secure your items and our services with us, we require a $100 non-refundable deposit. This is due to be paid within 3 days of your invoice being issued. This money then comes off of your balance. The final payment is due no later than 2 weeks prior to your event taking place.
Due to our business restructure, sadly this is no longer an option. We are more then happy however to send through photos of the individual items or requested setups if need be. Please just ask !
Bond will cover this, however on the rare occasion that it doesn’t we will provide written quotes by our listed manufacturers to replace the item.
Yes we most definitely do and can’t wait to get the opportunity to create something special for you and your loved ones. Please check out our boutique services page for more information or feel free to reach out via email at firstname.lastname@example.org to discuss your event and your needs.
No, the delivery fee is an additional cost dependent on your order. This fee is determined by location, access, items hired, times of the event, and number of staff required. Please feel free to reach out with this information, and we can arrange for a quote to be issued within 48 hours
Yes we do. We are happy to price match when a written quote or an advertised price for another registered business is provided. The items we are price matching must be the same. When this is applied it will not be in conjunction with any other discount, sale or offer. We do not match delivery prices, styling/ co-ordinating fees, or balloons meterage costs. We reserve the right to not match a competitor’s written quote.
Yes. We require a $200 security BOND on all hire items (props and modern play) due to be paid no later than 7 days before your event and due to be returned no later than 7 days post your event so long as the items are returned in the same condition they were leased in.
Please ensure all our acrylics are wiped down with nothing other than warm water and a microfibre cloth. All other items do not require cleaning as we will do this back on site.